FAQ's
Welcome to our FAQ page. Here you can find answer to the most asked questions.
Can't find the answer you are looking for? Contact us, and we'll get you an answer as soon as we can!
Overview
Below you can find answers to what Beartooth is, how it works, and why you need it.
What is Beartooth?
Beartooth is a small device that works with your existing smartphone to communicate when you have no service. With Beartooth, you can talk, text, use maps, send photos and share location to Beartooth users within range when you have no cellular service.
How does it work?
Beartooth works by creating a localized mesh network between users that are within range of one another. Each time you use push-to-talk, text, or location sharing in the app, the data is sent directly through this network.
When would I use it?
Anytime you are in a place that has no cellular service.
Can anyone join my network?
No. We understand how important privacy and security. So, you can lock people out of your network by having your own designated network configuration and encryption. This way no one else can eavesdrop into your network.
Operation and Shipping
Below are some common questions about shipping, returns, and exchanges
When will my order ship?
Beartooth ships immediately! You will be on your mission in two or three days.
Is there a contract or monthly fee?
There are no contracts or monthly fees associated with Beartooth, just a one time purchase for the hardware.
Can I use Beartooth without a Beartooth device?
No, all users must have their own Beartooth devices connected to their phones.
Do I need a Beartooth device to send and receive messages?
Yes, each user needs a device paired with their smartphone to communicate.
Does the Beartooth or ATAK/iTAK app need to be running to receive messages?
Yes.
How do I access the 'Getting Started' guides?
All of our guides can be found at www.beartooth.com/pages/getting-started-guide
Technical Specifications
Below are some common questions about technical specifications.
Does Beartooth connect me to the internet?
No, Beartooth networks operate independently from cellular or WiFi by creatinfg a localized mesh network on a different frequency band than traditional networks.
What phones are supported?
Beartooth works with Android devices running Android 8.0+ and iPhones (8 or newer) running iOS 14+.
What frequencies does Beartooth use?
Beartooth operates in the ISM915 band (902-928 MHz).